Technology Lifecycle Services
Ensure customer satisfaction and confidence when implementing new technologies.
Transformation & Adoption
The process of the adoption of new technology or product rollouts in a market includes how the technology will be supported with training and information and support for your customers, employees, or end-users. Transformation and adoption both begin and end the lifecycle for a device or technology.
Services:
Training: Curriculum and Content Development
Technician Training
Training: End-user Training Programs
Configure
The physical configuration of devices prior to deployment.
Services:
Preflight Readiness
Training: End-User Training
Onsite Equipment Configuration and Shipping
Plan & Design
The planning of service programs that enable organizations to transform and adopt new technology, including training.
Services:
Technology Consulting
Site Inspection
Lifecycle Assessment
Equipment Financing
Support & Maintenance
Ongoing service-level support for equipment, either by call center support or the scheduling of service calls or regular maintenance.
Services:
Break/Fix Onsite Repair Services (Field Service)
White glove service
Preventative Maintenance
Resident Technicians
Managed Services
Remote Help Desk Services
Deploy & Implement
The operational deployment of devices in the field, including logistics, scheduling, installation and training.
Services:
Installation
Implementation
Migration Services
Training: End-User Training Programs
Retire & Reclaim
The operational function of performing updates or retrofits of devices in the field or retiring devices and replacing them. Services may also include uninstalls, refitting, or recycling of materials.
Services:
Break/Fix Onsite Services (Field Service)
Depot Repair Service
De-Installation Service
Manage & Control
The service-level management of devices that are deployed in the field and controlled planning of any updates. Includes customer service functions and the regular and ongoing reporting and ‘voice of customer’ metrics.
Services:
Call Center Services
Call Avoidance Services
Remote Help Desk Services
Periodic Maintenance
Analytics and Reporting
Evergreen Practices
Evergreen practices extend the usable life of a device in the field, thus ensuring end-to-end quality and protection of the manufacturer brand. Incorporate evergreen practices into the entire services lifecycle, which keeps replacement costs low, and customer satisfaction high until the process begins anew.
Services:
Depot Repair Service
De-Installation Service
Periodic Maintenance