Business process management

Business processes can vary, depending on their purpose. BPM is often discussed from the perspective of these three categories.

1. Human-centric. These processes focus on streamlining human intensive tasks such as approvals via alerts, notification, and user-friendly interface.
   

2. System-centric. This BPM approach involves the communication of information and data between systems via integrations and APIs to drive process.
   

3. Document-centric. Some processes revolve around documents, such as contracts, and the routing, formatting, and signing, all while keep the information secured.

A BPM engagement involves five main areas.

1. Design: current processes are analyzed for opportunities to improve.

2. Model: evaluate how the new process will work under different scenarios.

3. Execute: implement the new workflows and technologies.

4. Monitor: track and report key metrics to measure the success of the new process.

5. Optimize: adjust the process as needed to improve efficiencies.

Well implemented business process management solutions will create definitive and measurable results for an organization. Typical benefits include:

• Improved customer response via enhanced efficiencies.

• Highly engaged employees as menial tasks decrease.

• Fewer errors such as errant data entry and missed customer communication.

• Greater ease meeting regulatory compliance.

• Increased business agility.

• Advanced support for hybrid work environments.

• More data and data analysis to inform decision making.