Technology Services

Put the right solutions in place

Optimize technologies across your enterprise to meet your unique business needs.

To maximize efficiency and stay ahead of the competition, you need to use the latest technology in a way that gives your company a strategic advantage within your industry. No matter what industry your company serves, there are a number of technology solutions available that can help you accomplish more, comply with industry regulations, provide security compliance and protect proprietary information.

We can work with you to get a solid understanding of your unique business environment — from local area networks to your entire technological infrastructure. Once you’re set up with technology that makes sense for your business and industry, we provide support to help keep all areas of your business up and running, so your team can stay productive.

Plus, as a part of our Technology Services, our Service Advantage team can help you deliver quality services that lead to improved customer satisfaction by leveraging our expert staff — including 25,000 trained field technicians around the globe — as well as additional resources.

Take a proactive approach to your business’s continued success

As part of our Technology Services, we provide Predictive Maintenance — a proactive approach to maintaining your equipment and software that gives our team high visibility into your technology for quick diagnoses and resolutions. We also provide escalation support to engage engineering level staff in real-time if an issue requires higher-level assistance for more complex issues. This helps us to minimize interruptions and keep you up and running, so your team can stay productive.

Our Advanced Remote Mobile System gives our mobile team the ability to access your Ricoh MFP and printer data — including error history, PM counters, firmware version history and basic machine information — from their laptops, tablets and smartphones, anywhere, anytime. This provides your service professional with the right knowledge, tools and parts needed prior to an onsite visit — increasing the likelihood of a first-time fix, and saving you and your team valuable time with fewer interruptions. Plus, with automatic notifications, our team can spot potential issues and show up to preemptively resolve them without the need for anyone on your team to request a service call.

With ongoing education, certifications and experience working in a variety of enterprise environments, your Ricoh service professionals have the right combination of knowledge and resources to help keep your business moving forward. Our state-of-the-art training facility in Tucker, Georgia, is just one of eighteen training centers where we invest in the latest techniques in computer-based, live instructor-led and virtual instructor-led training, diagnostics and troubleshooting — providing our team with the ability to resolve complex technical issues quickly so you can stay focused on mission-critical business.